FAQ
We answer your most asked questions!
RENT FAQ
What’s the difference between renting, subscribing and buying?
Renting is generally short-term, for example a day or two. If you want to go for long-term rental, choose the monthly or quarterly subscriptions. Relatively you will pay much less for long-term rental, think of it like renting a car and leasing a car. The subscriptions are completely flexible. So, you can choose to use a bike for a month or longer. Other benefits for example are that the maintenance costs are included in the subscription price, which makes it easy to budget. If you are absolutely sure you want to use a bike for very long-term and you don’t mind visiting a mechanic once a while and paying for those repairs, choose for buying a bike.
Where can I find the terms and conditions?
The terms and conditions will be found during the booking process, depending on which vendor you choose. Otherwise, you can find them as well per vendor on their micro-site.
Are there any extra costs?
This depends if you want additional services, like delivery of the bike and perhaps insurance or other services. The additional costs or optional extra costs depends per vendor.
Can I choose bikes from different vendors?
Yes of course, if you don’t find the right bikes for your group at one vendor, you can book bikes from different vendors too. If the vendors offer that option, the bikes can be delivered to you as well all together.
What if I change my mind?
The cancel policies differ per vendor. You can find them in the product page or the micro-site of the vendor.
Why do some vendor charge a security deposit?
In case of theft or damages, the vendor might ask the rental customer to compensate the losses. You will find the information in the rental agreement or the terms and conditions during the booking process. If the bicycle is returned in good condition, the security deposit will be returned to you.
The bike I ordered hasn’t arrived yet.
You can contact the vendor directly at the contact information shared with you or contact us via our live chat on the website. Please make sure to have your order number and e-mail ready.
From how many days do you recommend to take a subscription instead of short-term rental?
Here we suggest that you compare the pricing.
Are the vehicles equipped with a GPS tracking system?
Some vendors might have GPS. During the booking process you will find if this is the case.
What happens in case of theft?
This depends on the vendor. Make sure to read the terms and conditions per vendor carefully. In the product page, you will find if and what kind of damages the vendor charges in case of theft or own damages.
Subscription FAQ
What’s the difference between renting, subscribing and buying?
Renting is generally short-term, for example a day or two. If you want to go for long-term rental, choose the monthly or quarterly subscriptions. Relatively you will pay much less for long-term rental, think of it like renting a car and leasing a car. The subscriptions are completely flexible. So, you can choose to use a bike for a month or longer. Other benefits for example are that the maintenance costs are included in the subscription price, which makes it easy to budget. If you are absolutely sure you want to use a bike for very long-term and you don’t mind visiting a mechanic once a while and paying for those repairs, choose for buying a bike.
Where can I find the terms and conditions?
The terms and conditions will be found during the booking process, depending on which vendor you choose. Otherwise, you can find them as well per vendor on their micro-site.
Are there any extra costs?
This depends if you want additional services, like delivery of the bike and perhaps insurance or other services. The additional costs or optional extra costs depends per vendor.
Can I cancel anytime I want?
Yes! Subscriptions via our marketplace are completely flexible. You can start and stop whenever you want. Simply log into your account and stop the subscription. There you can choose the date and time you want to return the bike.
When am I charged for my booking?
You are charged the moment you make the booking and the subscription starts the moment we deliver the vehicle. The subscription renews the subscription period (e.g. a month) after delivery date.
Can I change my payment method?
You can change your card by loggin in your profile Account > Settings > Payment Method
Can I upgrade my subscription?
This depends on the vendor you choose the subscription from. If there is more availability, generally it’s possible. However, there might be additional costs.
Can I pause my subscription?
You cannot pause your subscription, you can cancel it and then make a new booking when you are ready!
How do the payments work?
All payments are made with card. The first payment happens on the booking date. The subscription starts on the delivery or pick up date. After upon renewal date, the payment happens automatically via direct debit. (like Netflix)
What happens if I miss a payment?
You will receive a notification from the platform to make sure you have a sufficient funds on your bank account. If the failed payments continue to happen over a longer period, the vendor might have the right to ask for penalties.
Can I take my vehicle outside of Athens?
This depends on the vendor. Overall it shouldn’t be an issue to take it with you on holidays. However, if you have any issues like flat tires, you will need to fix it there locally. If the costs are included in the subscription depends again on the vendor.
Are the vehicles equipped with a GPS tracking system?
Some vendors might have GPS. During the booking process you will find if this is the case.
What happens in case of theft?
This depends on the vendor. Make sure to read the terms and conditions per vendor carefully. In the product page, you will find if and what kind of damages the vendor charges in case of theft or own damages.
Are the bicycles insured against theft?
Some vendors might have insured their bicycles for theft. Please make sure to read the insurance policy if there is any. You will find it in the product page and the terms and conditions.
Why do some vendor charge a security deposit?
In case of theft or damages, the vendor might ask the rental customer to compensate the losses. You will find the information in the rental agreement or the terms and conditions during the booking process. If the bicycle is returned in good condition, the security deposit will be returned to you.
Do you deliver the bikes and pick them up?
Generally you can choose the delivery and pick up option against an additional fee.
The bike I ordered hasn’t arrived yet.
You can contact the vendor directly at the contact information shared with you or contact us via our live chat on the website. Please make sure to have your order number and e-mail ready.
Can I rent for just one day?
For short-term rental, choose the category “rental”.
Buy FAQ
What’s the difference between renting, subscribing and buying?
Renting is generally short-term, for example a day or two. If you want to go for long-term rental, choose the monthly or quarterly subscriptions. Relatively you will pay much less for long-term rental, think of it like renting a car and leasing a car. The subscriptions are completely flexible. So, you can choose to use a bike for a month or longer. Other benefits for example are that the maintenance costs are included in the subscription price, which makes it easy to budget. If you are absolutely sure you want to use a bike for very long-term and you don’t mind visiting a mechanic once a while and paying for those repairs, choose for buying a bike.
Where can I find the terms and conditions?
The terms and conditions will be found during the booking process, depending on which vendor you choose. Otherwise, you can find them as well per vendor on their micro-site.
Are there any extra costs?
This depends if you want additional services, like delivery of the bike and perhaps insurance or other services. The additional costs or optional extra costs depends per vendor.
What if I change my mind?
The cancel policies differ per vendor. You can find them in the product page or the micro-site of the vendor.
The bike I ordered hasn’t arrived yet.
You can contact the vendor directly at the contact information shared with you or contact us via our live chat on the website. Please make sure to have your order number and e-mail ready.
I’m not sure yet if I want to buy a bike.
In this case we recommend you to either rent or subscribe to a bike first. Try to look for a product that has the same attributes as the bike that you want to buy. Once you have tested it, you can decide to purchase a bike. Perhaps even with the same vendor!
What does pre-loved mean?
We love circularity! And thus, minimizing production pollution. Instead of buying a new bike, purchase a secondhand one. It saves you money too. Make sure to check the quality of the bike before buying it.
Becoming a vendor FAQ
Why would I join the marketplace?
Our marketplace allows you to rent, subscribe and sell your fleet. We are the first one in the world allowing vendors to do that! So basically, if you want generate income the entire year, instead of only seasonal, you should definitely join us! Moreover, as a marketplace, we will also connect buyers to your goods and services, and thus you will get more bookings!
I already have my own website and booking software.
No problem, we can still make your account and you can run it parallel to each other. We are more than happy to proof to you, why we are the right solution for your needs! It’s only important that you keep an eye out for your stock management, as we might not be able to connect to your current software and stock management. For more information, we suggest to contact our developer’s team!
How do I make my account?
It’s very simple! Just click here and follow the steps. If you need any help along the way, our team is very happy to assist you! If you are currently using Woocommerce, we can do the integration for you!
I have a bike shop, can I join you?
The cancel policies differ per vendor. You can find them in the product page or the micro-site of the vendor.aYes of course. Bike rental companies, bike shops, bike tour companies, all fit perfectly. If you want to increase your bookings and sales by adding rental, subscriptions or sales to your portfolio, we are the right marketplace for you. Even if you only want to continue with only selling your products, you can join. We provide you with customers all over Greece.
I find it difficult to do my own marketing.
It’s a common problem we see with smaller and starting companies. First of all, to get your booking software and website running, it’s very expensive. Secondly, once that is all up and running, you need to make sure customers find you.. Which again is costly and time intensive. That’s why we started the marketplace, to help you with both! If you join us, there is no more need to invest in software and marketing.
I want to promote my products on your marketplace, how does it work?
That’s of course possible! You can simply choose one of our advertising packages and your products will be promoted.
What does pre-loved mean?
We love circularity! And thus, minimizing production pollution. Instead of buying a new bike, purchase a secondhand one. It saves you money too. Make sure to check the quality of the bike before buying it.