Frequently Asked Questions
Rent FAQ
Renting is generally short-term, for example, a day or two. If you want to go for long-term rental, choose the monthly or quarterly subscriptions. Relatively, you will pay much less for long-term rental, think of it like renting a car and leasing a car. The subscriptions are completely flexible. So, you can choose to use a bike for a month or longer. Other benefits, for example, are that the maintenance costs are included in the subscription price, which makes it easy to budget. If you are absolutely sure you want to use a bike for very long-term and you don’t mind visiting a mechanic once in a while and paying for those repairs, choose to buy a bike.
The terms and conditions will be found during the booking process, depending on which vendor you choose. Otherwise, you can find them as well per vendor on their micro-site.
This depends if you want additional services, like delivery of the bike and perhaps insurance or other services. The additional costs or optional extra costs depend per vendor.
Yes, of course. If you don’t find the right bikes for your group at one vendor, you can book bikes from different vendors too. If the vendors offer that option, the bikes can be delivered to you as well all together.
The cancel policies differ per vendor. You can find them in the product page or the micro-site of the vendor.
In case of theft or damages, the vendor might ask the rental customer to compensate the losses. You will find the information in the rental agreement or the terms and conditions during the booking process. If the bicycle is returned in good condition, the security deposit will be returned to you.
You can contact the vendor directly at the contact information shared with you or contact us via our live chat on the website. Please make sure to have your order number and e-mail ready.
Here we suggest that you compare the pricing.
Some vendors might have GPS. During the booking process, you will find if this is the case.
This depends on the vendor. Make sure to read the terms and conditions per vendor carefully. In the product page, you will find if and what kind of damages the vendor charges in case of theft or own damages.
Subscription FAQ
Renting is generally short-term, for example, a day or two. If you want to go for long-term rental, choose the monthly or quarterly subscriptions. Relatively, you will pay much less for long-term rental, think of it like renting a car and leasing a car. The subscriptions are completely flexible. So, you can choose to use a bike for a month or longer. Other benefits, for example, are that the maintenance costs are included in the subscription price, which makes it easy to budget. If you are absolutely sure you want to use a bike for very long-term and you don’t mind visiting a mechanic once in a while and paying for those repairs, choose to buy a bike.
The terms and conditions will be found during the booking process, depending on which vendor you choose. Otherwise, you can find them as well per vendor on their micro-site.
This depends if you want additional services, like delivery of the bike and perhaps insurance or other services. The additional costs or optional extra costs depend per vendor.
Yes, the subscriptions are fully flexible. You can cancel any time you want through your account settings or by contacting the vendor.
You are charged once the booking is confirmed. This applies both for the initial booking and any subscription renewals.
Yes, you can update your payment method through your account dashboard or by contacting support.
Yes, upgrading is possible. You can select a different bike or plan, and the new subscription details will apply from your next billing cycle.
Yes, some vendors offer the ability to pause your subscription for a short period. Please check the vendor terms.
Buy FAQ
Renting is generally short-term, for example, a day or two. If you want to go for long-term rental, choose the monthly or quarterly subscriptions. Relatively, you will pay much less for long-term rental, think of it like renting a car and leasing a car. The subscriptions are completely flexible. So, you can choose to use a bike for a month or longer. Other benefits, for example, are that the maintenance costs are included in the subscription price, which makes it easy to budget. If you are absolutely sure you want to use a bike for very long-term and you don’t mind visiting a mechanic once in a while and paying for those repairs, choose to buy a bike.
The terms and conditions will be found during the booking process, depending on which vendor you choose. Otherwise, you can find them as well per vendor on their micro-site.
This depends if you want additional services, like delivery of the bike and perhaps insurance or other services. The additional costs or optional extra costs depend per vendor.
The cancel policies differ per vendor. You can find them in the product page or the micro-site of the vendor.
You can contact the vendor directly at the contact information shared with you or contact us via our live chat on the website. Please make sure to have your order number and e-mail ready.
In this case we recommend you to either rent or subscribe to a bike first. Try to look for a product that has the same attributes as the bike that you want to buy. Once you have tested it, you can decide to purchase a bike. Perhaps even with the same vendor!
We love circularity! And thus, minimizing production pollution. Instead of buying a new bike, purchase a secondhand one. It saves you money too. Make sure to check the quality of the bike before buying it.
Become a Vendor FAQ
Our marketplace allows you to rent, subscribe, and sell your fleet. We are the first in the world allowing vendors to do that! So, if you want to generate income throughout the year, instead of only seasonally, you should definitely join us. Moreover, as a marketplace, we will also connect buyers to your goods and services, increasing your bookings.
No problem, we can still create your account, and you can run it parallel to your existing systems. We are more than happy to prove to you why we are the right solution for your needs! It's only important that you keep an eye on your stock management, as we might not be able to connect to your current software and stock management.
It's very simple! Just click [here](https://bflex.io/become-a-franchisee/) and follow the steps. If you need any help along the way, our team is very happy to assist you! If you are currently using WooCommerce, we can do the integration for you.
Yes, of course. Bike rental companies, bike shops, bike tour companies—all fit perfectly. If you want to increase your bookings and sales by adding rentals, subscriptions, or sales to your portfolio, we are the right marketplace for you. Even if you only want to continue selling your products, you can join. We provide you with customers all over Greece.
It's a common problem we see with smaller and starting companies. First of all, getting your booking software and website running is very expensive. Secondly, once that is all up and running, you need to make sure customers find you, which again is costly and time-intensive. That's why we started the marketplace—to help you with both! If you join us, there's no more need to invest in software and marketing.
That's of course possible! You can simply choose one of our advertising packages, and your products will be promoted.