FAQ

Renting is generally short-term, for example, a day or two. If you want to go for long-term rental, choose the monthly or quarterly subscriptions. Relatively, you will pay much less for long-term rental—think of it like renting a car versus leasing a car. The subscriptions are completely flexible, so you can choose to use a bike for a month or longer. Another benefit is that the maintenance costs are included in the subscription price, which makes budgeting easier. If you are absolutely sure you want to use a bike for a very long time and you don’t mind visiting a mechanic once in a while and paying for those repairs, choose to buy a bike.

The terms and conditions will be shown during the booking process, depending on which vendor you choose. You can also find them per vendor on their micro-site.

This depends on whether you want additional services, such as delivery of the bike and perhaps insurance or other services. The additional or optional extra costs depend on the vendor.

Yes, of course. If you don’t find the right bikes for your group at one vendor, you can book bikes from different vendors as well. If the vendors offer that option, the bikes can even be delivered to you all together.

The cancellation policies differ per vendor. You can find them on the product page or on the vendor’s micro-site.

In case of theft or damages, the vendor might ask the rental customer to compensate for the losses. You will find the relevant information in the rental agreement or in the terms and conditions during the booking process. If the bicycle is returned in good condition, the security deposit will be refunded to you.

You can contact the vendor directly using the contact details shared with you, or contact us via our live chat on the website. Please make sure to have your order number and email ready.

We recommend that you compare the pricing between short-term rental and subscription for your specific dates and needs.

Some vendors might use GPS tracking. During the booking process, you will see if this is the case for a specific product.

This depends on the vendor. Make sure to read the terms and conditions of each vendor carefully. On the product page, you will find whether and what kind of charges apply in case of theft or damages caused by you.

Renting is generally short-term, for example, a day or two. If you want to go for long-term rental, choose the monthly or quarterly subscriptions. Relatively, you will pay much less for long-term rental—think of it like renting a car versus leasing a car. The subscriptions are completely flexible, so you can choose to use a bike for a month or longer. Another benefit is that the maintenance costs are included in the subscription price, which makes budgeting easier. If you are absolutely sure you want to use a bike for a very long time and you don’t mind visiting a mechanic once in a while and paying for those repairs, choose to buy a bike.

The terms and conditions will be shown during the booking process, depending on which vendor you choose. You can also find them per vendor on their micro-site.

This depends on whether you want additional services, such as delivery of the bike and perhaps insurance or other services. The additional or optional extra costs depend on the vendor.

Yes, the subscriptions are fully flexible. You can cancel any time through your account settings or by contacting the vendor.

You are charged once the booking is confirmed. This applies both to the initial booking and to any subscription renewals.

Yes, you can update your payment method through your account dashboard or by contacting support.

Yes, upgrading is possible. You can select a different bike or plan, and the new subscription details will apply from your next billing cycle.

Yes, some vendors offer the ability to pause your subscription for a short period. Please check the vendor’s terms.

Renting is generally short-term, for example, a day or two. If you want to go for long-term rental, choose the monthly or quarterly subscriptions. Relatively, you will pay much less for long-term rental—think of it like renting a car versus leasing a car. The subscriptions are completely flexible, so you can choose to use a bike for a month or longer. Another benefit is that the maintenance costs are included in the subscription price, which makes budgeting easier. If you are absolutely sure you want to use a bike for a very long time and you don’t mind visiting a mechanic once in a while and paying for those repairs, choose to buy a bike.

The terms and conditions will be shown during the booking process, depending on which vendor you choose. You can also find them per vendor on their micro-site.

This depends on whether you want additional services, such as delivery of the bike and perhaps insurance or other services. The additional or optional extra costs depend on the vendor.

The cancellation policies differ per vendor. You can find them on the product page or on the vendor’s micro-site.

You can contact the vendor directly using the contact details shared with you, or contact us via our live chat on the website. Please make sure to have your order number and email ready.

In this case we recommend that you first rent or subscribe to a bike. Try to look for a product that has the same attributes as the bike you want to buy. Once you have tested it, you can decide to purchase a bike—perhaps even from the same vendor!

We love circularity and want to minimize production-related pollution. Instead of buying a new bike, you can buy a second-hand one. It also saves you money. Just make sure to check the quality of the bike before buying it.

Our marketplace allows you to rent out, subscribe, and sell your fleet. We are the first in the world to let vendors do all of that in one place. If you want to generate income throughout the year instead of only seasonally, you should definitely join us. As a marketplace, we also connect buyers to your goods and services, increasing your bookings.

No problem. We can still create your account, and you can run it in parallel with your existing systems. We are more than happy to prove why we are the right solution for your needs. It is only important that you keep an eye on your stock management, because we might not be able to connect to your current software and stock systems.

It's very simple. Just click the sign-up link on our website and follow the steps. If you need any help along the way, our team will be happy to assist you. If you are currently using WooCommerce, we can even handle the integration for you.

Yes, of course. Bike rental companies, bike shops, and bike tour companies all fit perfectly. If you want to increase your bookings and sales by adding rentals, subscriptions, or sales to your portfolio, we are the right marketplace for you. Even if you only want to continue selling your products, you can still join—we connect you with customers all over Greece.

This is a common challenge for smaller and newer companies. First, getting your booking software and website up and running is expensive. Second, once everything is live, you need to make sure customers actually find you, which is again costly and time-intensive. That’s why we started this marketplace: to help you with both. If you join us, you no longer need to invest heavily in software and marketing.

That’s absolutely possible. You can simply choose one of our advertising packages, and your products will be promoted within the marketplace.