Preamble
The terms and conditions, in other words the rules, for the purchase of goods or the use of the services of the Providers / Partners of the search engine and the website located at the internet address www.bflex.io (hereinafter "Website" or "Website") by the company FlexThis IKE (hereinafter "Company" or "FlexThis") with VAT number 802391110 are hereby established.
The products available for sale through the Website are not the Company's products but products of the Company's contracted Partners (Provider), who wish to promote their products through the Website, and therefore the Company bears no responsibility for them.
Order
The submission of the product order constitutes a binding offer to purchase the product in question at the price indicated when submitting the order, which includes VAT, packaging and shipping costs, other applicable charges and any discounts to which the User is entitled. The sales contract is considered to have been concluded after the Provider has carried out a price and availability check of the products and the User has received a message at the email address indicated during registration, by which the Provider will accept the User's purchase offer and the price of the product or service is paid.
In order for a User to order a product through the Website, he/she must log in to his/her Account or create a new Account. He/she must then select the products he/she wishes and add them to his/her Shopping Cart, where the total cost of the order will appear on the screen and he/she must choose to complete the purchase. Before completing any order, the User must ensure that the products he/she has placed in the Shopping Cart are the ones he/she wishes to purchase and in the quantity and prices he/she wishes to purchase them from and come from the Provider from whom he/she wishes to purchase them.
The order is completed upon acceptance by the Provider through the sending of a written confirmation (confirmation email) to the User at the email address that the User has indicated during registration. The Provider reserves the right not to accept an order.
Payment Method
Payment for each order is made with absolute security either by using a credit, debit or prepaid card.
Shipping Method – Time – Cost
After the order has been submitted and processed, the product is shipped to the User with the care of the Provider. The selected product will be located at the location indicated by the User when submitting the order and within the time period notified to him. The relevant tax sales receipt for each order will either be included in the packaging or sent electronically to the User.
The shipping or delivery time of the product depends both on the availability of the ordered product in the Provider's warehouses and on the possible existence of force majeure (indicatively, the existence of bad weather conditions, strikes, problems faced by transport companies, etc.).
Order Cancellation – Product Return
1. Order Cancellation (Before Shipment)
Both the Provider and the User may cancel all or part of an order that has not yet been shipped.
- By the User: The User may cancel the order through their account or by contacting the Provider via email before shipment.
- By the Provider: The Provider may cancel all or part of an order if delivery becomes impossible due to technical issues, stock unavailability, or other justified reasons. In such cases, the Provider will notify the User in writing and refund any amount already paid for the affected items.
2. Right of Withdrawal (After Delivery)
If the User is not satisfied with a purchase, they have the right to withdraw from the sales contract within fourteen (14) calendar days from the day the User (or a third party nominated by them) receives the product, without giving any reason.
To exercise this right, the User must send a clear statement by email to the Provider or submit the online return form available on the Provider’s website.
Returned products must be:
- unused,
- in their original condition and packaging,
- accompanied by all original documents (receipt/invoice, warranty card, etc.).
The User may inspect the product as they would in a physical shop; however, if the product is handled beyond what is necessary to establish its nature, characteristics, or functioning, the Provider may deduct from the refund an amount reflecting the diminished value.
3. Return Shipping Costs
Unless otherwise stated, the User is responsible for the direct cost of returning the products. If the Provider offers free returns for specific products or promotions, this will be clearly stated on the product page or during checkout.
4. Refunds
- Refunds are made using the same payment method used for the original purchase, unless otherwise agreed.
- Refunds include the product price and, if applicable, the initial standard delivery cost.
- Refunds will be processed within 14 days of the Provider receiving the returned product or valid proof of shipment.
- For cash-on-delivery orders, refunds will be made via bank transfer to an account held in the User’s name.
5. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- Products made to the User’s specifications or clearly personalized.
- Products which, for health protection or hygiene reasons, are not suitable for return and which were unsealed after delivery (for example, packaged food, cosmetics, or other sealed consumables).
- Vehicles or devices that require type approval or registration for road use.
6. Defective or Non-Conforming Products
All products are covered by a two-year legal guarantee under Law 2251/1994. If a product is defective or not as described, the User is entitled to request repair, replacement, price reduction, or refund at no cost.
7. Abuse of Return Rights
If the Provider determines that the right of cancellation or withdrawal is exercised abusively or in bad faith, the Provider may charge the User for shipping costs or restrict access to services, after prior written notice.
Responsible
The Provider assumes full responsibility for its services and products and acknowledges that the website does not exercise control and does not guarantee the quality, safety and legality of the products available for sale and bears no responsibility.
Personal Data
Within the framework of the provider's obligation to comply with the legislative framework for the General Data Protection Regulation, the personal data information that comes to its knowledge with the customer's consent is used exclusively and only for the agreed purposes herein, and for the provider's compliance with its necessary legal obligations, such as the preparation of the contract and the fulfillment of the legal obligations of the parties. Possible further use - processing of the customer's personal data by the provider may serve the purposes of promoting and advertising the provider's services, such as, for example, sending advertisements via e-mail, by telephone, by SMS, or by sending forms to the customer's address, as well as "customer analysis" for the purposes of collective statistical data analysis and categorization of customers for targeted notification - sending advertising material is made possible and permissible solely and only under the condition of acceptance of these terms by the customer. The customer has the right to be informed about the processing of personal data, to obtain access to the personal data concerning him, to request the correction of incorrect, inaccurate or incomplete personal data, to submit a request for the deletion of personal data when they are no longer necessary for the provider, or if the processing is unlawful, to object to the processing of personal data for marketing purposes or for reasons relating to his particular situation, to submit a request for the restriction of the processing of personal data in specific cases, to receive the personal data in a machine-readable format and send them to another controller ("data portability"), to submit a request so that decisions based on automated processing, which concern him or significantly affect him and are based on personal data, are made by natural persons and not only by computers. To exercise these rights, the customer should contact the provider that processes the personal data, which in this case is called the "data controller" at info@bflex.io.
In the context of providing the Services, we may collect and further process the following personal data, depending on the functionalities used by each customer:
Identification information, such as name and general identification information, photo, date of birth, e-mail, gender. Contact information, such as email address, postal address, phone number, social media accounts. Order information such as order number and date, delivery status, order amount and shipping costs, information regarding any cancellation, change or return of an order. Payment information such as IBAN and name of the beneficiary bank account (including any relevant receipt), name of the holder, expiration date and pseudonymized bank card number (in the format 123456XXXXXX7899). We do not have access to the full details of your bank card, as we apply strong security and encryption standards. Information we receive when a product or service review is posted, such as comments, images, product and store reviews (including any photos, receipts and order numbers you send us), satisfaction surveys, questions and answers to them, as well as your comments or suggestions for us to improve (including text, audio and/or video messages you send us). Information we collect through tools such as cookies and using local storage, such as your searches on FlexThis with any filters or other sorting/comparison options, the products you view, details of the purchases you make, purchases you make on the websites of certain partner stores, technical issues of errors and security of navigation and transactions, your IP address, the type and manufacturer of your device, the type of browser, the type and version of the operating system or application you use, advertising identifiers, as well as other statistical information generally about our users. Voice recording, in limited cases, when prior to contact with the service center. Evidence of your transactions (receipts, payments, shipments, returns, cancellations, compensations, etc.) that you make through the website, in limited cases of suspected fraud. The provider is obliged by law to cooperate with the competent authorities to combat specific incidents that concern in particular purchases made through our website/app and that are considered suspicious of fraud, unauthorized use or theft of a bank card, etc.
Final Provisions
The Provider reserves the right to modify or renew these terms of use without notice, which will be effective from the date of their posting on the Website. Users must always check for any modifications to the terms of use and if they continue to use the services or facilities available, it is implicitly assumed that they accept the modified terms and grant their consent, agreement and approval. Otherwise, they must refrain from using the services of the Website.
Apart from the products and services that constitute the intellectual and industrial property of third parties and therefore bear the relevant responsibility, the remaining content of the Website is the intellectual property of the Company.
Failure to exercise any right cannot be interpreted as a waiver thereof.
Any provision of the above terms that is deemed contrary to the law or is invalidated shall automatically cease to be valid, without in any way affecting the validity of the other terms.
In any case, for any dispute that may arise between the Provider and the visitors or members of the Website, the Courts of the city of Athens are competent and Greek Law shall apply.
For any further information regarding the terms of use, do not hesitate to send your question to info@bflex.io