Preamble
These terms and conditions set out the rules and requirements, in other words the conditions, for subscription-based rental of goods or the use of the services of the Providers / Partners of the search engine and the website located at www.bflex.io (hereinafter the “Website” or “Site”) by the company FlexThis IKE (hereinafter the “Company” or “FlexThis”), Tax ID 802391110. The Provider assumes full responsibility for its services and products and acknowledges that the Website and FlexThis do not exercise control over, nor guarantee, the quality, safety, or legality of the products offered for subscription-based rental and bear no responsibility.
Subject Matter
The subject matter of this agreement is the rental by the Provider to the customer/lessee – as the sole driver – of a specific vehicle (car, moped, electric bicycle, bicycle, hereinafter the “vehicle”) owned by the Provider, together with its accessories and all equipment, tools, keys, license plates, and all related documents, exclusively under the terms and conditions of this agreement. In the event that more than one person is renting the vehicle, all lessees assume joint, several, and unlimited liability to the Provider for all obligations.
In addition to subscription-based rental, the company offers the customer a flexibility service as described below.
The agreed subscription begins on the date stated in the order and lasts for the full number of days indicated therein. Upon expiry of this duration, the lessee is required to return the vehicle to the Provider at the specific date and address listed in the order. In case of violation of the agreed use by the lessee, the lessee must pay the Provider two rental fees as compensation.
For car or motorcycle subscriptions, the lessee–driver must be at least twenty-three (23) years old and no older than seventy-five (75) years old, and must hold a valid driving license for at least 2 years.
Upon collection of the vehicle, the lessee must present to the Provider the original ID card or passport, as well as their Greek Tax ID (if available). If the vehicle is a car or motorcycle, the lessee must also present their driving license. Citizens of countries outside the EU and outside the Vienna Convention must have an international driving permit in addition to their regular driving license. The ID or passport number may be recorded and retained by the Provider until the subscription is canceled and the bicycle or scooter is returned to the Provider.
Flexibility
The Provider aims to offer flexibility for the vehicle within 24 hours from the customer’s contact with the Provider via telephone, email, or WhatsApp. Flexibility is provided by appointment with the customer. If the appointment occurs during the weekend, the Provider aims to provide flexibility within 48 hours.
If this intended response time is not achieved, the lessee cannot request compensation or payment.
Flexibility will only be provided in the case of defect, loss, or theft of the vehicle, and only within the city limits where the Provider operates.
If the lessee requests flexibility without justification (“Unjustified Call”), the Provider is entitled to charge the lessee 15 euros as a call fee. If the lessee does not show up for an appointment arranged for flexibility, this will also be considered an Unjustified Call, unless a serious reason exists or the Provider was notified in advance by any appropriate means.
When the Provider exchanges a vehicle, the Lessee must return the vehicle currently in their possession to the Provider, including the corresponding key.
Flexibility includes:
free repair of defects in the vehicle caused by wear and normal use. Examples of such defects include a flat tire, a broken chain or chain guard, a torn saddle, and broken lights.
if necessary, free replacement of the vehicle within the city limits where the Provider operates.
the Provider always keeps a spare key for the vehicle. If the lessee loses or damages the key, they may request a new key from the Provider. The cost is 15 euros per key.
The lessee is not permitted to make copies of the key or possess more than one key, due to theft risk. Any key previously reported as lost and later recovered must be returned immediately to the Provider.
The vehicle may contain advertisements. The customer must immediately contact the Provider if the advertisement is damaged or if it disappears from the vehicle.
Conditions
The Lessee must use the vehicle normally and exercise due care.
The vehicle is intended exclusively for personal use by the lessee.
If the vehicle is booked for delivery services or sub-rental purposes using the Lessee’s Tax ID, then the vehicle may be used by multiple persons, which must be declared.
If there are clear signs of excessive use, the Provider reserves the right to charge the lessee.
The vehicle remains at all times the property of the Provider. The lessee has no right to create or grant any lien or other right over the vehicle in favor of any third party.
The lessee is personally responsible for complying with the General Terms and Conditions.
The lessee is responsible for notifying the Provider of any changes to their data, such as a new address, in a timely manner.
The lessee may not make changes to the vehicle that cannot be removed without causing damage.
The renter must be at least 18 years old and legally capable of entering binding contracts to register with the Provider. Minors may register under the supervision of an adult.
Service Area: The Provider offers services only in Athens. The renter is allowed to take the vehicle outside Athens; however, in such a case, the services provided by the Provider—such as delivery, maintenance, and pickup—are not included in the subscription. In case of cancellation of the subscription, or in the event of any damage or malfunction, the Renter is obligated to bring the vehicle back to Athens.
Subscription and Cancellation Terms
The subscription lasts for a minimum period of one week up to one month. After this period, the Subscription is automatically renewed each time for a period equal to the initial Subscription.
The lessee may cancel or reactivate the Subscription either through their account or by sending an email to the provider before returning the product or service.
The cancellation period for the subscription is one month. From the date the Provider receives the written cancellation of the Subscription from the Lessee via email, the Subscription will continue for one more month, meaning it ends one month after the date the Provider received the cancellation (“End Date”).
After cancellation, the lessee has the right to use the vehicle and is obligated to pay the subscription costs until the End Date.
The lessee must return the vehicle and, where applicable, the key to the Provider no later than the End Date.
If the lessee returns the bicycle or moped before the End Date, all rights under the subscription terminate, and the lessee remains obligated to pay the full subscription cost until the End Date.
Before returning the vehicle to the Provider, the lessee may revoke the cancellation at any time and reactivate the subscription by sending an email to the Provider.
If the vehicle has not been returned to the Provider by the lessee on or before the End Date or the agreed return date, the lessee will owe a fine of 15 euros per day until the vehicle is returned.
If the vehicle has not been returned within seven days from the End Date and the Subscription has not been reactivated, the Provider will report the lessee for theft/misappropriation. In such a case, the lessee is also obligated to compensate the Provider for the loss suffered.
The renter acknowledges that the vehicle may belong to a leasing company. If it belongs to a leasing company, the renter may be required, upon the leasing company’s request, either to return the vehicle to the leasing company (subject to compensation for the remaining rental period) or to be discharged from their obligations by paying the leasing company the future rent, at the leasing company's option.
Payments
When a subscription is made, the Lessee is also required to authorize direct debit so that the monthly subscription fee and any additional charges may be charged to the designated bank account or via credit or debit card. For any subscription payment delay exceeding 30 days, a penalty of 15 euros per day of delay will be charged.
If additional amounts are charged, such as excess usage fees or surcharges, the provider has the right to require full payment before providing a new bicycle or moped to the lessee.
If the lessee indicates that additional payments (excess charges – surcharges) will be made and this does not occur, the customer will pay a penalty of 15 euros/day until the outstanding balance is fully settled.
If subscription or other fees cannot be charged or are incorrectly reversed, the lessee is in default under the law. In such a case, the lessee will receive a demand to pay the outstanding amount within fourteen days. The Provider may employ a debt collection service if the amount is not paid within the 14-day period. All additional administrative costs and extrajudicial and judicial collection costs shall be borne by the lessee.
Liability
If the lessee puts the vehicle into use, this is interpreted as confirmation that it is functioning properly and has no defects.
If the lessee doubts the safety of the vehicle, they must immediately contact the provider.
The lessee uses the vehicle at their own risk.
The Provider bears no liability for any damage or malfunction suffered by the lessee as a result of using the vehicle, except in cases of intentional misconduct or gross negligence by the Provider.
The lessee is responsible for timely reporting of any defects and/or damage to the vehicle.
If the lessee or any third party using the vehicle fails to follow the rules or violates laws, the Customer bears full criminal liability and all obligations to pay any fines.
Modifications
The Provider reserves the right to change the cost of a Subscription. Changes will be notified to the lessee via email at least one month before the effective date.
Changes to the General Terms and Conditions will be announced at least one month before the effective date on the website …………………. and via email to the Lessee.
The Provider has the right at any time to transfer its claims against the Lessee, of any nature, to third parties, after notifying the lessee.
The lessee may upgrade the Subscription to a more expensive plan without charge, but must pay the difference between the previous and the more expensive Subscription, after which the Provider will schedule an appointment and arrange the exchange of the vehicle for one corresponding to the new Subscription.
Breach of Obligations
The Provider has the right to terminate the Subscription with immediate effect, in whole or in part, or to cancel the Subscription by written notice to the Lessee if:
the Lessee fails to fulfill their obligations under the Subscription;
the Lessee applies for temporary or permanent suspension of payments, or such suspension is imposed;
a bankruptcy or liquidation application is filed for the Lessee, or if the Lessee is declared bankrupt or placed in liquidation;
the Lessee is placed under guardianship or is allowed to participate in a debt restructuring program for individuals (e.g., Law 3869/2010);
the Lessee, in the Provider’s judgment, abuses the service offered;
the lessee intentionally provides incorrect information to the provider;
the Lessee is no longer considered capable of fulfilling the obligations arising from the Subscription.
The Lessee has the right to immediately terminate the Subscription if the Provider has repeatedly and/or seriously failed to fulfill its obligations described in the General Terms and Conditions.
All remaining rental terms apply as follows
Method – Time – Cost of Delivery
After submission and processing of the order, the product is shipped to the User by the Provider. The selected product will be delivered to the location specified by the User when placing the order and within the time frame communicated to them. The related tax document for each order will either be included in the package or sent electronically to the User.
The daily rental fee for the vehicle for all agreed days, deemed reasonable, fair, and fully reflective of the rental value of the vehicle, is the amount stated in the order.
The daily rental fee covers only those services expressly mentioned in the order.
Additionally, 24-hour roadside assistance is provided, in accordance with the terms and conditions of the Provider’s agreement with the roadside assistance company. The option of replacing the vehicle within 24 hours with another available one—regardless of class or engine size—due to damage or accident, until repaired, is at the Provider’s discretion and always depends on the lessee’s responsibility regarding the damage or accident. The daily rental fee does not include any amount or expense not expressly mentioned herein or in the order. Such expenses, borne solely by the lessee and related to the use of the vehicle, include: fuel costs, tire replacement due to improper use, damage to mirrors, key loss, fines and related costs for violations of the Road Traffic Code or any law, etc.
For more information regarding the insurance coverage offered by each provider, please check the product page.
Possession of vehicle: The vehicle is owned by the Provider before and throughout the rental period. The order concerns a rental agreement; the lessee acknowledges that they do not and will not acquire rights other than those expressly stated in the order. The lessee is prohibited from disposing of, granting use of, or establishing any right over the vehicle in favor of themselves or any third party. The lessee is not and cannot in any case be considered a representative or agent of the provider.
Terms of use: Only the lessee is permitted to drive the vehicle exclusively within the framework of the agreed provisions of the order and the law. Failure to declare an additional driver results in a 100€ fine. If the lessee is a legal entity, the person(s) who will use the vehicle must be designated by the legal entity and disclosed to the Provider in order to have insurance coverage and to provide their driving licenses where required. If it is found that more people than agreed are being transported in the vehicle, the vehicle will be removed from the lessee and a 100€ fine will be imposed.
The vehicle is prohibited from being used for any other purpose, such as: a) driving by any third party not listed in the order without prior written consent of the provider, b) transporting people or goods for payment, c) subleasing to third parties, d) towing other vehicles, e) transporting heavy luggage, flammable materials, chemicals, dirty or foul-smelling substances, drugs, weapons, or any illegal materials, f) traveling outside Greece, g) driving while fatigued or under the influence of alcohol, narcotics, hallucinogens, barbiturates, or any substance affecting driving ability, h) violating traffic, customs, or other laws, i) participating in any type of race, j) using the vehicle as an instrument for committing unlawful acts.
Transporting the vehicle by boat, train, or other means is allowed only with prior written approval by the Provider. Any damage caused during transport is not covered by insurance and is fully borne by the lessee.
The lessee must use the vehicle carefully, follow the operating instructions provided by the Provider, check mechanical condition, oil and water levels, tires, mirrors, and interior components, take all reasonable measures for proper functioning, and lock and secure the vehicle using safety systems.
The lessee is strictly prohibited from making any repair or intervention on the vehicle without prior written approval from the Provider.
Guarantee: The lessee may be required to pay a guarantee depending on the provider’s terms. The guarantee is collected by FlexThis and held until the vehicle is returned. If the user/customer fully complies with all transaction terms and returns the vehicle in the condition received, the full guarantee is refunded without interest. If the user/customer fails to comply with the terms or does not return the vehicle or returns it damaged or defective, the amount required for repair or replacement will be deducted from the guarantee and returned to the provider, with any remaining balance refunded to the customer. If the damage exceeds the guarantee amount, the customer must pay the additional amount within the day of notification.
The settlement and refund of the guarantee occur within 48 hours from the return of the vehicle, and the payment to the customer’s account is completed within 10 days depending on the customer’s bank procedures, unless a written request from the provider requires payment to the provider.
The provider bears the burden of proving that the vehicle was returned with damages. The provider must photograph the vehicle upon delivery to document its condition. If damages are found upon return, the provider must photograph them, and—depending on severity—part or all of the guarantee will be withheld. If there is no photographic evidence or if it is unclear, this works in favor of the customer and the full guarantee is returned. If the vehicle is lost and photographs cannot be taken, a police report suffices for the guarantee to be withheld in favor of the provider.
Delivery & return of vehicle: The vehicle is delivered to the customer in excellent condition and free from any defect rendering it unsuitable for intended use. The customer must carefully inspect the vehicle, perform a test drive, and if deemed satisfactory, accept it unreservedly. The customer must return the vehicle with any required documents (e.g., registration certificate) and all related materials, in the same condition as received and with the same fuel level (if applicable). If the fuel level differs based on the dashboard indicator, the customer must pay the corresponding cost. No refund is provided if the fuel level is higher than at delivery.
Any delay in returning the vehicle without prior notice gives the provider the right to recover it via civil or criminal procedures, with the vehicle considered stolen or misappropriated and uninsured. The lessee is obligated to pay additional daily rental fees for each day of delay (minimum charge is one full day). The provider may also claim any damages suffered due to loss of availability of the vehicle.
Violations & fines: If a fine is imposed (e.g., illegal parking, red light violation, speeding) or any administrative violation occurs, the customer must notify the provider upon return of the vehicle, and in any case within 24 hours of notification by authorities, providing all accurate information and cooperating fully. Failure to comply results in additional liability for any damages suffered by the provider. If the provider is charged any related costs on behalf of the customer, they will invoice the lessee, who must pay the same day.
Contract termination: If the lessee’s driving is dangerous, illegal, or violates any term of this agreement, the provider may terminate the rental immediately. Termination automatically ends the rental.
Accidents: In case of accident, fire, theft, loss, or other incident, the lessee must:
notify the police,
record names and addresses of eyewitnesses and involved persons,
not acknowledge any third-party claims,
immediately contact the provider,
collect relevant information and documents (e.g., photos) and send them to the provider,
complete and sign any required document strictly upon written instruction from the provider,
contact the insurance company as directed by the provider.
Loss or damage: If the vehicle is damaged or lost during the rental, the lessee must, regardless of fault, pay the repair cost determined by a repair shop chosen by the provider, or in case of loss, the current market value plus taxes and license costs, unless responsibility lies unquestionably with a third party (whose details must be provided). Failure to provide third-party details results in the lessee being charged.
In case of key loss, the lessee must immediately inform the provider. A spare key will be sent, and the cost of a new key (based on dealership invoice) is charged to the lessee. If keys are locked inside the vehicle, the provider may send a spare key or locksmith, and costs are paid by the lessee.
The lessee must monitor the vehicle during charging and notify the provider of any issue, e.g., fire. The Provider bears no responsibility for fires caused by batteries or charging.
In case of loss or theft, the lessee must report it to the provider within 24 hours and file a police report immediately.
If the vehicle is recovered or parts are lost or stolen, the provider determines the amount owed by the customer based on condition and costs.
If it is proven that the Customer provided false information that harms the Provider, the Customer must pay an additional 100 euros plus any other compensation.
If the vehicle is removed by the municipality or police, the lessee has three days to retrieve it, and all costs are paid by the customer.
The user must store the bicycle or moped indoors at night when not in use to reduce theft risk, and the vehicle must always be locked.
Insurance Coverage
The provider receives any amounts paid by insurance companies under relevant policies in case of insured incidents. The lessee must notify the provider in writing within 24 hours of any insured event, regardless of fault. Failure to notify timely voids the insurance coverage; the provider bears no responsibility and may claim from the lessee any amount it was required to pay, as well as any consequential damage due to legal liability for the vehicle involved.
Liability waiver: The provider is liable only in cases of intent or gross negligence. In all other cases (including slight negligence, accidents, or force majeure), the provider bears no liability. The provider is not liable for loss of items transported in the vehicle or left inside after return.
Right of substitution: This contract and the rights and obligations arising from it for the lessee are entirely non-transferable. The provider may, at its discretion, substitute any third party (individual or legal entity) in its rights and obligations arising from the order, provided the lessee is notified in writing.
Personal Data
In compliance with GDPR regulations, personal data obtained with customer consent is used solely for the purposes of this agreement and to comply with legal obligations, such as contract formation, ensuring insurance coverage, and fulfilling legal obligations regarding police, traffic, or administrative checks. Further data use for marketing or promotional purposes (e.g., emails, SMS, printed materials, customer analysis) is permitted only if the customer accepts these terms.
Customers have the right to be informed about data processing, access their data, request correction or deletion, object to processing for marketing reasons or due to personal circumstances, request restrictions, receive data in machine-readable format (“data portability”), and request that automated decisions be made by humans instead of computers. To exercise these rights, the customer must contact the data controller at …………………
Collected data may include:
Identification data (name, ID details, photo, birth date, email, gender)
Contact data (email, postal address, phone number, social media accounts)
Order data (order number/date, delivery status, order amount, cancellations/returns/modifications)
Payment data (IBAN and account holder name, cardholder name, card expiry date, tokenized card number)
Review data (comments, photos, product/store ratings, survey responses, messages including text, audio, or video)
Technical/cookie data (searches, filters, viewed products, purchases, IP address, device type, browser type, OS version, advertising identifiers, statistical usage data)
Voice recordings in limited cases during customer service interactions
Transaction evidence (receipts, payments, shipping, refunds, cancellations) when fraud suspicion exists
The provider is legally required to cooperate with authorities in investigating fraudulent or unauthorized transactions.
Breach of rental terms
If the lessee violates or attempts to violate any obligation of the rental, or provides inaccurate information, the provider may terminate the rental and seek compensation for damages caused by such inaccurate information. In case of termination, the provider may exercise all legal rights. The lessee may unilaterally terminate the rental before its agreed expiry if they have fulfilled all obligations. The provider may terminate the rental in cases of bankruptcy, filing for bankruptcy, cessation of payments, or doubts regarding solvency (e.g., seizure, forced execution, auction, or compulsory administration).
Jurisdiction
All terms are considered essential. Any dispute arising from the rental—including issues of interpretation—is subject to the exclusive jurisdiction of the Courts of Athens. Violation of any term results in the consequences stated above. Article headings are for convenience only and do not influence interpretation.
By accepting the rental terms on the website, the lessee declares they have read, understood, agreed to, and fully and unconditionally accept the rental terms contained in the terms of use, privacy protection, and this agreement.
Notices & announcements: Any communication relating to this agreement shall be sent to the addresses of the parties listed in the introduction of this document.
General Safety Tips
Share the space: Respect those around you by giving them room when passing and, if on the road, follow traffic rules.
Ride defensively, assuming others may not see you. Use approved hand signals for turns and stops.
Always keep front and rear lights on while riding after sunset, during severe weather conditions, or inside tunnels.
Wear a helmet: It should fit evenly and comfortably, with two fingers of space above your eyebrows. If you fall and sustain a serious impact to your body or head, consult a doctor.
Start slowly: If you have never ridden a bicycle or moped before, get a feel for it and find your balance before speeding off on the promenade.
Have fun: Above all, enjoy being outside and trying something new.
Final Provisions
The Provider reserves the right to modify or update these terms of use without notice, which become effective from the date of their posting on the Website. Users must check for possible changes to the terms and, if they continue to use the services, it is irrefutably presumed that they accept the modified terms and give their consent and approval. Otherwise, they must refrain from using the Website’s services.
Except for products and services that constitute the intellectual or industrial property of third parties—and for which they bear responsibility—all other Website content is the intellectual property of the Company.
Failure or delay by either party in exercising any right under the rental does not constitute a waiver of such rights.
Any provision deemed illegal or invalid automatically ceases to apply without affecting the validity of the remaining terms.
For any additional information regarding the terms of use, feel free to send your inquiry to info@bflex.io. .
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