CONTACT INFO

Phone: (+30) 210 922 2195
Email: info@bflex.io

Veikou 94, 117 41,
Athens, Greece

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What’s the difference between renting, subscribing and buying?

Renting is generally short-term, for example a day or two. If you want to go for long-term rental, choose the monthly or quarterly subscriptions. Relatively you will pay much less for long-term rental, think of it like renting a car and leasing a car. The subscriptions are completely flexible. So, you can choose to use a bike for a month or longer. Other benefits for example are that the maintenance costs are included in the subscription price, which makes it easy to budget. If you are absolutely sure you want to use a bike for very long-term and you don’t mind visiting a mechanic once a while and paying for those repairs, choose for buying a bike.

Where can I find the terms and conditions?

The terms and conditions will be found during the booking process, depending on which vendor you choose. Otherwise, you can find them as well per vendor on their micro-site.

Are there any extra costs?
This depends if you want additional services, like delivery of the bike and perhaps insurance or other services. The additional costs or optional extra costs depends per vendor.
Can I cancel anytime I want?
Yes! Subscriptions via our marketplace are completely flexible. You can start and stop whenever you want. Simply log into your account and stop the subscription. There you can choose the date and time you want to return the bike.
Can I change my payment method?
You can change your card by loggin in your profile Account > Settings > Payment Method
INFORMATION ABOUT US

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